The Margot. clogs are made upon order, by hand and with heart, in an artisan workshop full of life stories. The production lead time is 15 days. Once we got your order you will receive a mail with a confirmation. Any question or request thatyou might have please email us to the same address: firstname.lastname@example.org
For made-to-order clogs the production time is 15 days. It happens periodacally that we have in-stock clogs which we ship within 5 business days.
You will get another mail from us when the order ships. The lead time may vary and we cannot guarantee for the delivery dates.Lost and damage.Lost and damage in transit is out of our control so we cannot take the responsibility for such cases. Please make sure you place the exact address on your order. If your package is lost, contact your local carrier.Call me Margot. is also not responsible for the customs and import duties which are buyer’s responsibility. Research the local rates before placing an order.Exchanges.Given the nature of our made-to-order process, and our minimum inventory policy, we are not in a position to take returns with no special reason, but we will gladly offer you an exchange. If you decide that some other model from our offer might suits you better you can exchange it, but please make sure that the returned pair is new, unworn and not damaged. The exchange can happen within 15 days from the receive date and after you get a confirmation from our part. Please have in mind that item on sale are not a subject of an exchange.Important to know.The clogs that we make are artisan made products and each pair is like no other. They are unique. We work with natural materials so it is reasonable to expect some small variation in the final product, like the structure or the colour of the wood, or in some parts even the leather. These small possible differences stress out the authenticity of product. In our opinion that’s the beauty of “call me Margot.” clogs and all other made by hands and manufactured with hearts products.