WHO WE ARE?
Full company name: ALEKSANDRA ŠAROVIC ATANASOVSKA PR PROIZVODNJA OBUCE CALL ME MARGOT BEOGRAD
Address: KRAGUJEVACKI PUT 5 BELGRADE , SERBIA
PIB : 111790391
MB: 65665794
EMAIL: contact@callme-margot.com
PHONE: +381605567775

CONDITIONS OF PURCHASE
Dear Customers, Please read the following terms carefully before using our services. Each visit to our site, as well as your purchase, means that you have read these terms and agree to them in full. If the conditions are unacceptable to you, please do not use www.callme-margot.com.

GENERAL CONDITIONS OF BUSINESS
These General Terms and Conditions of Use of Internet Sales Services prescribe the basic rules that will ensure the successful completion of sales transactions through the Online sale of the online store by the call me Margot. (hereinafter: Seller) and the end user (hereinafter: Buyer). The general terms and conditions of the seller, provided here, serve to make the buyer aware in a clear and unambiguous manner of the conditions under which a contract of sale may be concluded, the manner of concluding such a contract, all the rights and obligations of the buyer when purchasing the goods, as well as the notices that the seller is obliged to to instruct customers before contracting.
Failure to adhere to the rules defined here may result in a failure to complete a payment transaction or a failed order.
The Rulebook also specifies the consequences of the Seller and the Buyer in the event of failure to complete a transaction or failed order.
The Seller reserves the right to change the terms of use depending on the change in the offer of its services and / or applicable legislation.
The general terms and conditions of business of the seller, set forth herein, are an integral part of the contract of sale to be concluded between the seller and the buyer.
The buyer is obliged to be acquainted with the notices that the seller has pointed out on his site before every purchase, to check all information related to the conditions of business, as well as to follow in all respects the procedure for concluding the purchase contract. All online sales orders are binding on both Buyer and Seller at the same time.

TECHNICAL SUPPORT
For additional information regarding the order, as well as in case of complaint or cancellation of the order, customers  can contact Customer Service by sending an e-mail to: contact@callme-margot.com or by phone +381605567775. Working hours of technical support is from Monday to Friday 10-16 CET.

ORDERING
The Buyer undertakes to follow the following procedure when ordering a purchase contract during online ordering:
step 1 – familiarization with the general conditions of the seller’s business, notifications of the basic data of the seller, familiarization with the right to unilateral termination of this contract and the text of the form to be filled in the unilateral termination of the contract, familiarization with all rights and obligations of the buyer, all in a supreme and clear manner the way highlighted on the seller’s site;
step 2 – logging in to the portal
Step 3 – Select Model and Quantity of Goods by Adding to the cart
Step 4 – Check / Enter Delivery Information (in case of delivery to another address)
Step 5 – Choose your payment method
step 6 – payment by bank card in case of choosing such payment method
step 7 – check the return message from the Seller – order confirmation and act on the content of the message.
One person can order multiple products in one transaction.
When the buyer completes all the above steps, they are considered to have sent the order to the seller.

The seller is obliged to confirm the order to the buyer within 2 working days from the moment of receipt of the order or to inform the buyer within the same period that he is unable to deliver the ordered goods to him. The seller will make sure to check the availability of the ordered item as soon as possible. If all the conditions for the purchase are provided, the seller will send a confirmation of the order to the e-mail address indicated by the buyer at the time of registration / order, thus accepting the offer for the conclusion of the contract. The contract is considered concluded only after the seller sends an e-mail, and informs him of the date of delivery of the ordered item.

If the seller is unable to secure the ordered item, he will send an e-mail and inform the buyer that the ordered item is no longer available and that the order has been canceled. In that case, the contract will not be concluded.
The prices of the products are clearly stated on the seller’s website. The seller reserves the right to change the prices without prior notice, as well as the right to add or withdraw from the offer of any item at any time

METHOD OF PAYMENT
Payment is made in the following ways at the customer’s choice:
For buyers from the territory of the Republic of Serbia
-Payment on delivery/cash, at the same time as delivery of goods to the buyer;
-Payment card before delivery of goods to the buyer;
-Payment to the company account (bank transfer / general payment slip at any bank / post office) – before delivery of the goods to the buyer;
When payment for goods is made on delivery, the buyer is obliged to pay the ordered goods to the seller at the same time as the delivery of the ordered goods.
When paying for goods via payment card, at the same time as sending an order to the buyer, the total price of the ordered goods will be reserved in the buyer’s bank account and will be charged by the buyer only after the seller confirms the order to the buyer. After the seller confirms the payment order to the buyer, such reserved funds in the buyer’s current account will be transferred to the seller’s current account.
In case of returning goods and refunds to a customer who has previously paid for one of the payment cards, partially or in full, and regardless of the reason for the return, call me Margot, it is obliged to make a refund exclusively through VISA, EC / MC and Maestro payment methods , which means that at the seller’s request, the bank will make a refund to the cardholder’s account.
In the event that it skips or interrupts the payment process using a payment card, the Buyer loses all rights arising from the process of ordering the goods.
Delivery of goods to the buyer is up to 20 working days from the date of the confirmed order and payment of the price of the total ordered goods by the buyer, except in the case of public holidays. We do our best to ensure that the delivery time is not longer, that is, to forward the ordered goods from the order to an independent courier service, but we cannot guarantee that they will be delivered within 24 hours after our delivery to them.

For buyers outside the territory of the Republic of Serbia
-Payment card – subject to the same conditions described above.
-Western union and / or MoneyGram transaction.
-Paypal
Delivery of goods to the buyer is up to 20 working days (depending which shipping method , buyer has been selected upon ordering process), from the moment we shipped products to the post service which will make shipping. Keep in mind that our production time is vary up to 15 days.
Order is consider as made , at the moement we recieve money at our accounts We do our best to ensure that the delivery time is not longer, that is, to forward the ordered goods from the order to an independent courier service, but we cannot guarantee that they will be delivered within 20 days after our delivery to them.

CURRENCY CONVERSION STATEMENT
All payments will be made in Serbian currency – RSD (RSD). The amount to which your card account will be debited is obtained by converting the price from euro to Serbian dinar according to the valid exchange rate of the National Bank of Serbia. When debting your card, the same amount is converted to local currency at the rate of the credit card association. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site.

DELIVERY ON THE TERRITORY OF SERBIA
The goods are delivered to the customer through independent courier services. Delivery costs are borne by the buyer unless otherwise stated on the site (eg during the FREE SHIPPING for two or more items purchased, such or similar actions clearly and unambiguously provide the buyer with information about the freight of shipping costs. Deliveries are made from 8 am until 7 pm, every day except Sunday, only in the territory of the Republic of Serbia.
The Seller undertakes that in the event of difficulty in sending the goods in all available ways, he will try to contact the Buyer and deliver the purchased goods. The Seller is not responsible for the inability to deliver the goods to the buyer due to circumstances which are the fault of the buyer (unavailability of the buyer, incorrectly entered personal data of the buyer in the purchase order, etc.), nor can he bear any costs in this regard. In the event that after two attempts to deliver the goods to the given address, the goods are not delivered to the buyer, we leave the possibility of contacting to arrange a retry for delivery.
The seller is obliged to keep the prepaid goods for a period of 14 days, and if the sale of the goods is agreed upon within the next 3 days.
If the buyer does not pick up the goods within the stated deadlines, the buyer will be considered to have canceled the contract of sale and the seller will be free to dispose of such goods in the manner in which they most convenient. The seller will, after the expiry of the agreed deadlines for personal pickup of the goods, inform the buyer that the contract on the purchase of goods has been terminated and, if the goods have been paid in advance, invite him to state a request for a refund of the purchase price, less the costs of attempted delivery.
If the goods have been paid in advance and the deadlines for their personal receipt have expired, the seller will be obliged to return to the buyer the amount of the purchase price paid, together with the costs of attempted delivery, within 14 days of the buyer making such request to the seller.

 

EXCHANGES
If you decide that some other model from our offer might suits you better, you can exchange it, but please make sure that the returned pair is new, unworn and not damaged. This is a criteria. The exchange can happen within 15 days from the receive date and after you get a confirmation from our part. Please have in mind that items on sale are not a subject of an exchange.

COMPLAINT
The buyer may post a complaint for the exercise of his rights in the case of delivered goods with defects or in case of defective goods delivered. Supplied goods are assumed to be in conformity with the contract:
if it corresponds to the description given by the Seller, and if it has the characteristics of the goods shown by the trader to the consumer as a model or model;
if it has the characteristics necessary for the regular use of goods of the same type;
if it has the characteristics necessary for the particular use for which the consumer procures it,
if, by quality, it corresponds to that which is customary in the case of goods of the same kind and which the consumer may reasonably expect to make public promises of the special characteristics of the goods given by the seller, manufacturer, or
their representatives, especially if the promise is made through advertisements or on the packaging of goods.
The buyer can make a complaint about the malpractice or certain defects within 15 days from days of purchase of the product or receipt of the goods, exclusively with the original invoice. The buyer can make the complaint by e-mail, through the electronic complaint form which can be downloaded as a permanent record holder available on the seller’s website, while delivering the goods to the seller who is the subject of the sale and with the original copy of the retail invoice.
In case of complaint the goods are delivered to the seller via courier service at the seller’s expense.
NOTE: THE SELLER SHALL NOT BE LIABLE OR ACCEPT THE COMPLAINT IF THE DAMAGE OF THE GOODS HAS BEEN MADE IN DELIVERING PROCESSES.

CONTRACT TERMINATION
The buyer may terminate the contract of sale within 15 days from the date of receipt of the goods. In case of termination of the contract, the buyer is obliged to do so on the form for termination of the contract.
The contract termination form is available on the seller’s website www. and can be downloaded, completed in writing and signed by hand. The contract termination statement has legal effect from the day it was physically delivered to the seller’s address and is considered timely if it is sent within 15 days of receipt of the goods.

In the event of termination of the contract, the buyer is obliged to return the same goods in the original packaging, without damage and visible signs that the goods have been used. Otherwise, the seller is under no obligation to return to the buyer the amount of the purchase price received. The cost of returning the goods is borne by the buyer.

In the event of termination of the contract of sale by the buyer within the specified period, the seller is obliged to return to the buyer the received amount of the purchase price within 14 days from the date of receipt of the buyer’s unilateral statement on termination of the contract, provided that the buyer returned the goods to the seller within correct condition. If the buyer has not returned the goods to the seller within the specified time limit, the refund period
the purchase price received is extended until the buyer returns the goods to the seller.

 

PERSONAL DATA
The Seller guarantees to the buyer for protection of all personal data obtained from the buyer, that is, they will not be used for any purpose other than for the purpose of realization of the contract on the sale of goods. When entering payment card information, confidential information is transmitted over a public network in a secure (encrypted) form, using SSL protocols and PKI systems, as currently state-of-the-art technology. Payment information is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the complete payment process is performed on the bank’s website. At no time is payment card information available to our system. The seller warns the buyer that all possible disputes can be resolved out of court, ie by agreement and in the spirit of good business cooperation, as in the mediation procedure before the competent court.

CONSENT AND CHANGE OF CONDITIONS
Use of our services implies the consent of users to the stated Terms of Use.
The seller agrees to abide by all of the above, and any changes to the terms will only become effective upon posting on this page.

Newsletter Data Privacy Notice
This privacy notice tells you about the information we collect from you when you sign up to receive our regular newsletter via our website. In collecting this information, we are acting as a data controller and, according to the GDPR (EU Regulation 2016/679), we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

What personal data do we collect?
When you subscribe to our newsletter, we ask you for your email address.

Why do we collect this information?
We will use your information to send you our newsletter, which contains information about our products and often includes special offers. We ask for your consent to do this, and we will only send you our newsletter for as long as you continue to consent.

What do we do with your information?
Your information is stored in our database. Please note that in order to provide you with our latest news,we will not use the information to make any automated decisions that might affect you.

How long do we keep your information for?
Your information is kept for as long as you continue to consent to receive our newsletter.

Your rights over your information
GDPR gives you the right to ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask for it to be erased and you can ask for us to give you a copy of the information. You can also ask us to stop using your information – the simplest way to do this is to withdraw your consent, which you can do at any time, either by clicking the unsubscribe link at the end of any newsletter, or by emailing us at privacy@microblink.com. If you have a complaint about our use of your information, you can contact the supervisory authority for protection of personal data in your country to find out more information.

COPYRIGHT
The seller copyrights all of its own content (text, product photos, visuals, databases and developer code) contained on www.callme-margot.com. Unauthorized use of any part of the site without the permission of the copyright owner is considered a copyright infringement of the call me Margot brand. and is subject to lawsuit.

PRIVACY PROTECTION
The seller respects the privacy of its users and site visitors. The Seller will not disclose information from the registration process, as well as other user information, to a third party. User information will not be available to a third party unless such obligation is regulated by law. The seller is undertakes to protect the privacy of users of the site, except in the case of grave breach of the site rules or illegal activities of users. The Seller guarantees to the buyer for protection of all personal data obtained from the buyer, that is, they will not be used for any purpose other than for the purpose of realization of the contract on the sale of goods.
When entering payment card information, confidential information is transmitted over a public network in a secure (encrypted) form, using SSL protocols and PKI systems, as currently state-of-the-art technology. Payment details are guaranteed by the payment card processor, Banca Intesa ad Beograd, so the complete billing process is done on the bank’s website. At no time is payment card information available to our system.
The seller warns the buyer that all possible disputes can be resolved out of court, ie by agreement and in the spirit of good business cooperation, as in the mediation procedure before the competent court.

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